Refund policy

We want you to feel good about your purchase from ilubra guides. If something isn’t right, we’ll make it right.

Physical Products

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

  • Unused and in the same condition you received them

  • In original packaging, if packaging was included

Proof of purchase may be requested if we’re unable to locate your order.

To start a return, please contact us through our Contact Us page and include:

  • Your order number (if available)

  • The email address used at checkout

  • A brief description of the issue or reason for the return

Returns must be approved before items are sent back.

If your return is approved, we’ll provide instructions for next steps. Items sent without prior authorization may not be accepted.

Return shipping is paid by the customer, except for damaged, defective, or incorrect items, for which we cover it. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us right away if your item is damaged, defective, or incorrect.


To help us evaluate the issue and check our remaining stock, we may ask you to provide a photo of the item and packaging.


Digital Products

All digital downloads are final sale. We do not accept returns or issue refunds for digital content once it has been downloaded. 

 

Holiday Promotion (11/20–12/16/26)

Gift 1 Keep 1: each physical guide purchased includes a free digital copy of the same guide, emailed to the purchaser after the order ships. Digital copies are free, final sale, and non-refundable. If you return a physical guide, its free digital copy is no longer part of your order and may not be kept.

Free shipping applies to orders of 2 or more physical guides, including multiples of the same title. If a return brings your order below 2 physical guides, a flat $3 shipping charge is deducted from your refund.


Exchanges

The quickest way to get a different item is to request a return of the original item (if eligible). Once approved, a new order can be placed.


Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us.